Service Description

Cycle 2 of our online instructor-led discussion with student interactive activities. All course items are provided with class registration.

SERVICE POLICIES

BUYING GUIDE Proceed to ‘Register’ Enter relevant information in the bookings-checkout page then click on ‘Pay Now” button Choose your payment method you want to use and confirm the order. If it is the first time you are purchasing on Isyslimited store, you must insert your Billing and Shipping addresses. You will receive a confirmation email with order number and a further notification concerning the fulfillment. Invoice will be automatically generated and sent. SHIPPING POLICY Delivery time changes depending on the selected carrier and destination country as indicated in the checkout phase. Carrier delivery time does not include the order processing period. Innovative Systems Ltd cannot be held responsible for the Carrier's late deliveries. Once the goods have been shipped, the customer will receive a shipping confirmation email, including the tracking number. WAREHOUSE All orders are shipped from our TT warehouse located in Point Fortin, Trinidad and Tobago, West Indies. RETURN + REFUND POLICY Last updated: March 24, 2021 Thank you for shopping at Innovative Systems Limited. If, for any reason, you are not completely satisfied with a purchase Isyslimited invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator. The following terms are applicable for any products that You purchased with Us. Your Order Cancellation Rights You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. To exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by: • By email: info@isyslimited.com • Isyslimited customer service will provide you with a written return authorization (‘RMA’) that must be included with your return shipment to Isyslimited so that Isyslimited can identify your shipment and with a return address. Isyslimited will reimburse you no later than 14 days from the day on which Isyslimited receive the returned Goods. Isyslimited will use the same means of payment as you used for the Order, and you will incur 10% fees for restocking. Conditions for Returns For the Goods to be eligible for a return, please make sure that: • The Goods were purchased in the last 14 days • The Goods are in the original packaging • No parts are missing Any returns made by Customer without a written return authorization from Isyslimited will be considered an unauthorized return and it will not be subject to a refund or credit by Isyslimited. Customer assumes all shipping and handling charges for any Unauthorized Return. Isyslimited reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. Returning Goods You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: #4 Wickham Street Point Fortin Trinidad and Tobago Isyslimited cannot be held responsible for Goods damaged or lost in return shipment. Therefore, Isyslimited recommend an insured and trackable mail service. Isyslimited are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. CONTACT US If you have any questions about our Returns and Refunds Policy, please contact us: • By email: info@isyslimited.com CUSTOMS Orders shipped outside Trinidad and Tobago can be subject to customs controls for duties and VAT for import. Innovative Systems Ltd cannot be held responsible for late deliveries due to customs control. TIME REQUIREMENTS Time requirements refer to business days only, Monday to Friday, national holidays excluded, and in any case not during nor including the company annual leave period which will be communicated in timely manner on the website homepage. 2021 Christmas Delivery Cut Off Dates • To be Announced • Please consider processing and receiving times when determining what date an order will arrive. COVID-19 impacts on the industry may cause additional delays or disruptions at any time and carriers are not guaranteeing delivery based on cut off dates. • Please note that our warehouse will be closed on December 25th, 2021 and January 1st, 2022. ORDER PROCESSING • Orders entered before 5:30 am EDT (GMT-4) Mon-Fri ship in 1-2 days. • Orders entered before 1:30 pm EDT (GMT-4) Mon-Fri ship in 2 business days. • Orders entered before 4:30 pm EDT (GMT-4) Mon-Sun ship 2-3 business days. PAYMENT METHODS • Isyslimited Store accepts payments via Credit / Debit Cards, PayPal and offline using the Endcash app. Bank transfer • In case of potential fraud or misuse, we may choose to not ship an order, or request additional verification information. • Credit / Debit cards, PayPal and Endcash transactions must clear the authorization process and are always charged at time of order TRANSPARENCY Company Information • Isyslimited owned by: Innovative Systems Limited, 4 Wickham Street, Point Fortin, Trinidad and Tobago, West Indies • Invoiced by: Innovative Systems Limited, 4 Wickham Street, Point Fortin, Trinidad and Tobago, West Indies • Credit/ Debit card and Paypal payment invoiced by Innospace, 4 Wickham Street, Point Fortin, Trinidad and Tobago, West Indies PAYMENTS Isyslimited accepts payments via Credit / Debit Cards (American Express, Visa, Mastercard, Discover Network), PayPal, Endcash app and Bank Transfer. Due to potential fraud and misuse, we may not ship an order, or request additional verification Information. Both Credit / Debit cards and PayPal transactions must clear the authorization process and are always charged at time of order. FAQ "Is it safe to use my credit card on the website?" Yes, the data is transmitted TLS-encrypted. For payments with Visa and Mastercard only TLS transactions (Transport Layer Security) are accepted. After verifying that the card is included in the TSL system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card otherwise the order will be cancelled. GENERAL INFORMATION • In which countries is it possible to shop online? You can currently shop in America, Oceania, Middle East and Asia Region. • How many languages is it possible to browse in? Currently only in English. • What is the currency? All our prices are in TTD • Are the online store prices VAT included? All Prices displayed include VAT; VAT is charged based on the requirements of the location of the customer. • How can I be sure that I have made my purchase correctly? Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service. • Can I remove items from my order? No, once the order is placed there is no way to add or remove items. • Can I cancel my order? No, once the order is placed you cannot cancel it • Can I modify shipping information? No, once the order is placed you cannot change any information. • What should I do if I receive a faulty or incorrect item? Please contact us through our Store support form. SHIPPING METHODS: TTPost locally and regionally TTPost internationally uses DHL "Can I track my order?" Yes, of course! Once the order is fulfilled and shipped, you’ll receive an email with the tracking number in order to follow your shipment. Please note that orders shipped to countries outside of Trinidad and Tobago may be subject to local import taxes (VAT and Duties), and that local courier companies may charge a service fee in addition to the original shipping costs. "Can I return my order?" Isyslimited will accept returns on a very limited basis. Isyslimited accepts returns only within thirty (30) calendar days from the date of Customer’s receipt of merchandise, subject to a 10% restocking fee. "How can I return the products?" To initiate a return, you must inform us of your decision within the Cancellation Period by contacting Isyslimited customer support and clearly stating your desire to return the Product. Isyslimited customer service will provide you with a written return authorization (‘RMA’) that must be included with your return shipment to Isyslimited so that Isyslimited can identify your shipment and with a return address. Customer shall arrange to have the return shipped back to Isyslimited. "Will I be refunded?" To receive a refund, you must return your Product (and any promotional merchandise supplied with the Product) with the RMA within the 14 days following the day on which you notify Isyslimited customer support that you desire to return your Product. If a Product consists of several parts, Customer must return all parts of the Product to obtain a refund. Products must be received by Isyslimited in a “resalable condition”. “Resalable condition” means the Product has no sign of: use, wear and tear, cosmetic damage, or any other damage. Customer must keep the original packaging and use it to repack a Product for return. Any return made by Customer without a written return authorization from Isyslimited will be considered an unauthorized return and it will not be subject to a refund or credit by Isyslimited. Customer assumes all shipping and handling charges for any Unauthorized Return.

Contact Details